Settlement Good; Understanding Better; Prevention Best
I love serving as a mediator for the Equal Employment Opportunity Commission. It allows me to assist people in dispute who are... Read More
Manager as Mediator
I’ve just been texting with my brothers. One is a dyed-in-the-wool Democrat and the other a Reagan Republican. I try to act... Read More
How Do You Roll?
If you have a spare 10 minutes this weekend, click here to find out how you roll when confronted by conflict. Enjoy!
Does Your Organization Have a Conflict Resolution Officer?
If someone at your office comes to work every day with a resentment against their supervisor, do they have a private way... Read More
Getting Triggered? Reassess, Listen, and Reflect
A wise man once said to me: Be grateful when times are good and graceful when times are bad.” Despite my tendency... Read More
Do You Work With Someone Difficult
Here is a sneak peak of my Master Class for this Friday’s Millennial Leadership Summit in Philadelphia: How many of you work... Read More
Cultivated Support is the Best Way to “Manage Up”
“You are the CEO of your own development and chief marketing officer of your personal brand.” So say Peter Coleman and Rob... Read More
Are Your Employees Excited to Come to Work?
Leaders, managers, division heads: read this to get some basic tips for how to retain your valuable human capital. I particularly like... Read More