When we find ourselves in a conflict situation with our child’s teacher and our breathing gets short and our heart rate goes up, we begin to behave in ways we’d rather not. This training will show you how to behave effectively instead. Every conflict demands communication if it is to be resolved. In this training you will learn how to communicate cooperatively and give you the tools necessary to advocate successfully while also bringing your counterpart to a more cooperative place as well. By the end of the training, you will feel like tackling the problems that have remained unresolved and engaging with teachers who have turned you off or intimidated you in the past.