Mediation Training for Leaders and Managers

Leaders spend a lot of time on conflict. One skill set they must have is to intervene effectively when two or more of their colleagues or staff are involved in a dispute. This training gives leaders the essentials of how to intervene effectively in the role of a mediator.

Topics covered during the training include:

  • Distinguishing mediation from other processes.
  • Challenges of neutrality
  • Confidentiality is king.
  • Self-Determination: Who controls what?
  • Setting up the Conversation: Who, Where, When.
  • Beginning the Conversation: Building rapport and trust
  • Accumulating Data
  • Identifying Areas for Discussion
  • Constructive agenda setting
  • Impasse Breaking
  • Closing gracefully