Leaders spend a lot of time on conflict. One skill set they must have is to intervene effectively when two or more of their colleagues or staff are involved in a dispute. This training gives leaders the essentials of how to intervene effectively in the role of a mediator.
Topics covered during the training include:
Distinguishing mediation from other processes.
Challenges of neutrality
Confidentiality is king.
Self-Determination: Who controls what?
Setting up the Conversation: Who, Where, When.
Beginning the Conversation: Building rapport and trust
