Conflict Management for Staff

The staff of any organization must operate productively and with little interpersonal conflict.  If fighting is going on among organizational staff or between individuals employees and managers, the company is going to suffer.  This training gives staff confidence in how to reduce conflict so they can increase their productivity by communicating more effectively and constructively, resulting in better teamwork.

Topics covered during this training include:

  • Conflict management cultures: the relationship between needs, rights and power
  • Emotions matter: the 80/20 rule
  • Communication styles: how we operate in conflict
  • Empathic listening – probing and paraphrasing
  • I’ve got something to say
  • Definitions and sources of power
  • Lower power traps
  • Our own chronic mindsets
  • Seven conflict approaches